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124 E Washington, Ann Arbor, MI 48104 | firstname.lastname@example.org | Temporarily closed to the public; open 24/7 online
To protect our staff, we will be keeping the number of booksellers present on site to an absolute minimum. For this reason, we remain unable to consistently keep up with phone calls, and appreciate your understanding as we ask that questions be sent via email to email@example.com, for response by one of our remote booksellers. Please allow our skeleton crew 1-2 days to process and collect your online orders of in stock items.
Curbside Pickup FAQs
Q: Can I place an order over the phone or by email?
A: At this time, orders can ONLY be placed online through the Literati website and must be paid for in advance with a credit card. When checking out, choose curbside pickup as delivery method. We will email you with instructions for pickup once your order is ready.
Q: Can I pick-up the part of my order that is in stock before the items that need to be ordered?
A: To limit physical interaction, we will wait until all items on your order are in stock before contacting you for curbside pickup.
Q: I placed an online order to be shipped to my home, but I live in Ann Arbor. Can I change it to be curbside pickup?
A: No. Previously placed orders cannot be changed to curbside pickup. This is because the orders are fulfilled by our distributor and we have no way of changing the order once it is placed.
Q: I just placed an order for an in-stock item. How long before I can pick it up?
A: Please allow us at least 1-2 days to process the order. Once the order is ready for pick-up, we will email you with a confirmation and instructions. Once you receive email confirmation that your order is ready for curbside pickup, you will have two weeks to come by and pick it up, unless other arrangements are made.
Q: I just placed an order for an out-of-stock item. How long before it will be ready for pick-up?
A: We will process your order within 1-2 days and email you with an estimate for how long we think it will take for the item(s) to arrive. Please keep in mind that these are only estimates and that there have been delays in shipping from vendors due to safety standards put into place.
Q: Can I still order online to have shipped to my home even if I’m local?
A: Absolutely. You can choose media mail or USPS priority upon checkout. Books will still ship from our distributor. We are only processing curbside pickup through our physical store at this time.