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124 E Washington, Ann Arbor, MI 48104 | email@example.com | Curbside pick-up: SEE STORE UPDATE. Online orders 24/7
*Update, December 4:
Good news, book lovers: We are BACK for curbside pick-up! Today and tomorrow, we have limited pick-up hours, 12-4pm. Then on Monday, we’ll resume regular curbside hours 12-6pm, Mon-Sat. Here are a few more important items, so please read:
1. Holiday/Christmas deadlines: To ensure your ship-to-home orders arrive BEFORE Christmas, choose priority shipping and order before December 9th. Likewise, curbside orders must be placed before December 15th. While we may be able to fulfill curbside orders until the 22nd for in-stock items, we cannot guarantee it. (Especially since we are currently backed up, and we never know when we might have to close down again.)
2. We are currently about a week behind in processing. If you haven’t heard from us yet, don’t panic! We are working as hard as we can on your order and will be in touch soon.
3. Note on payment types and special handling: To ensure the fastest possible fulfillment of your order, we recommend using a credit card as payment type. The following things *may* delay your order due to special handling:
A) Using a gift card
B) Applying frequent buyer credit
C) Gift messages
Please note: we also do not have the ability to wrap!
4. To ensure we can process the influx of holiday orders as quickly as possible, we will not be available to answer questions over the phone. If you need to reach us, please email firstname.lastname@example.org.
Thanks everyone for your patience, understanding, and support. To say this all has been a challenge is an understatement, but we are trying our best to navigate this storm and make it to the other side. Thank you. **
To protect our staff, we will be keeping the number of booksellers present on site to an absolute minimum. For this reason, we remain unable to consistently keep up with phone calls, and appreciate your understanding as we ask that questions be sent via email to email@example.com, for response by one of our remote booksellers. Please allow our crew 1-3 days to process and collect your online orders of in stock items.
Curbside Pickup FAQs
Q: Can I place an order over the phone or by email?
A: At this time, orders can ONLY be placed online through the Literati website and must be paid for in advance with a credit card. When checking out, choose curbside pickup as delivery method. We will email you with instructions for pickup once your order is ready. If you search for a book on our website that results in this message: “Email firstname.lastname@example.org or call 734-585-5567 for price,” you won’t be able to order that book on our website since there is no option to “add to cart”. In these instances, please follow the directions to email email@example.com or call the store and a staff member will let you know if it’s possible for us to order the book(s) in question.
Q: Can I pick up the part of my order that is in stock before the items that need to be ordered?
A: Sorry, no. To limit physical interaction, we are not able to accommodate the pickup of partial orders. We are working hard to get all of the books in your order, and we will let you know as soon as your entire order is ready for pickup.
Q: Can I pay for my curbside order with a gift card?
A: Yes, we can take your gift card for payment! You'll need to enter your credit card as the payment type in case your gift card doesn't cover the whole amount. Enter your gift card number in the "Store Gift Card" field. It will be something like G 2020113.
Q: I just placed an order for an in-stock item. How long before I can pick it up?
A: Please allow us at least 1-3 days to process the order. Once the order is ready for pick-up, we will email you with a confirmation and instructions. Once you receive email confirmation that your order is ready for curbside pickup, you will have two weeks to come by and pick it up, unless other arrangements are made.
Q: I just placed an order for an out-of-stock item. How long before it will be ready for pick-up?
A: We will process your order within 1-3 days and email you with an estimate for how long we think it will take for the item(s) to arrive. Please keep in mind that these are only estimates and that there have been delays in shipping from vendors due to safety standards put into place.
Q: Can I still order online to have shipped to my home even if I’m local?
A: Absolutely. You can choose media mail or USPS priority upon checkout.