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124 E Washington, Ann Arbor, MI 48104 | firstname.lastname@example.org | Curbside pick-up M-Sat, 11am-7pm; Online orders 24/7
To protect our staff, we will be keeping the number of booksellers present on site to an absolute minimum. For this reason, we remain unable to consistently keep up with phone calls, and appreciate your understanding as we ask that questions be sent via email to email@example.com, for response by one of our remote booksellers. Please allow our skeleton crew 1-2 days to process and collect your online orders of in stock items.
Curbside Pickup FAQs
Q: Can I place an order over the phone or by email?
A: At this time, orders can ONLY be placed online through the Literati website and must be paid for in advance with a credit card. When checking out, choose curbside pickup as delivery method. We will email you with instructions for pickup once your order is ready.
Q: Can I pick up the part of my order that is in stock before the items that need to be ordered?
A: Sorry, no. To limit physical interaction, we are not able to accommodate the pickup of partial orders. We are working hard to get all of the books in your order, and we will let you know as soon as your entire order is ready for pickup.
Q: Can I pay for my curbside order with a gift card?
A: Yes, we can take your gift card for payment, for curbside orders only. You'll need to enter your credit card as the payment type in case your gift card doesn't cover the whole amount, but put a note in the Comment field (not the Coupon Code field) that you would like to use your gift card and include the gift card number. It will be something like G 2020113.
**In order to minimize the number of staff working in our store, we have switched to using our distributor, Ingram, to fulfill and ship book orders directly from their warehouse to our customers. Unfortunately, this means we are unable to apply gift cards to those orders being direct-shipped to you at this time.**
Q: I placed an online order to be shipped to my home, but I live in Ann Arbor. Can I change it to be curbside pickup?
A: Sorry, no. Previously placed orders cannot be changed to curbside pickup. This is because the orders are fulfilled by our distributor and we have no way of changing the order once it is placed.
Q: I just placed an order for an in-stock item. How long before I can pick it up?
A: Please allow us at least 2-3 days to process the order. Once the order is ready for pick-up, we will email you with a confirmation and instructions. Once you receive email confirmation that your order is ready for curbside pickup, you will have two weeks to come by and pick it up, unless other arrangements are made.
Q: I just placed an order for an out-of-stock item. How long before it will be ready for pick-up?
A: We will process your order within 2-3 days and email you with an estimate for how long we think it will take for the item(s) to arrive. Please keep in mind that these are only estimates and that there have been delays in shipping from vendors due to safety standards put into place.
Q: Can I still order online to have shipped to my home even if I’m local?
A: Absolutely. You can choose media mail or USPS priority upon checkout. Books will still ship from our distributor. We are only processing curbside pickup through our physical store at this time.